Order Confirmation & Processing: Once your order is placed, you will receive an email confirming your purchase. We typically process all orders within 24 hours (excluding weekends and holidays).
Inventory Checks: In rare cases where stock is limited or delayed, we’ll reach out immediately to provide alternative options or updated timelines.
2. Delivery Time (Domestic Only)
Standard Shipping (1–3 Business Days): After processing, most orders are delivered within 1–3 business days.
Delivery Areas: We currently ship only within the continental United States (no international shipping).
3. Shipping Costs
Flat-Rate or Free Shipping (If Applicable): If you offer flat-rate or free shipping on certain orders, specify those details here.
Calculated Shipping: Otherwise, shipping costs may be calculated at checkout based on your location and the size/weight of your items.
4. Order Tracking
Tracking Number: Once your order ships, we’ll send you a tracking link via email. Use this link for real-time updates on your shipment’s progress.
Delivery Updates: If you’ve signed up for email or SMS notifications, we’ll keep you informed on your package status.
5. Damaged or Lost Packages
Inspect Upon Arrival: If your package arrives with visible damage, please take photos and contact us immediately. We’ll coordinate with the carrier to resolve the issue promptly.
Lost Shipments: In the event your shipment is delayed or lost, reach out to us so we can work with the carrier to locate your order or arrange a replacement.
6. Customer Support
Need Help? If you have any questions regarding shipping times, costs, or order status, our Customer Service Team is here to assist.
Phone: [Insert phone number]
Email: [Insert email address]
Live Chat: Available during business hours on RimFactory.com
