FAQs
1. Ordering & Payment
Q: Which payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and select financing options (if available). During checkout, choose the payment method most convenient for you.
Q: How do I place an order?
A: Simply add your desired items to the cart and proceed to checkout. Fill in your shipping and payment details, then confirm your order. You’ll receive a confirmation email with an order number for tracking.
2. Shipping & Delivery
Q: How long does shipping take?
A: Most orders ship within 1–2 business days. Transit time varies by destination, but standard shipping typically arrives within 3–7 business days.
Q: Can I track my order?
A: Absolutely. Once your order ships, we’ll email you a tracking link so you can follow your shipment’s progress.
3. Returns & Exchanges
Q: What is your return policy?
A: We offer a hassle-free return policy within 30 days of delivery. Items must be in new, unused condition and in the original packaging. Please contact customer service for a Return Merchandise Authorization (RMA) before sending your items back.
Q: Can I exchange my wheels/tires for a different size or style?
A: Yes! As long as the items are still in new condition, we’ll happily exchange them. Contact us to initiate an exchange and confirm inventory availability.
4. Product Quality & Warranty
Q: Are your wheels and tires brand-new?
A: We only sell brand-new products. Each wheel and tire undergoes a thorough inspection to ensure it meets our high quality standards.
Q: Do your products come with a manufacturer’s warranty?
A: Most of our products are covered by their respective manufacturer warranties. If you have any concerns or issues, contact us and we’ll help guide you through the warranty process.
5. Fitment & Compatibility
Q: How do I know if the wheels/tires will fit my vehicle?
A: We have an online fitment guide and detailed product specs. You can also reach out to our customer service or use our fitment tools to find the perfect match for your vehicle make and model.
6. Installation & Maintenance
Q: Do you recommend professional installation?
A: We always advise professional installation for safety and optimal performance. A certified mechanic or tire shop can ensure the correct torque and balance.
Q: How should I maintain my new wheels and tires?
A: Regularly check air pressure and tread depth, keep wheels clean, and rotate your tires every 5,000 to 8,000 miles for even wear.
7. Customer Service & Support
Q: How do I reach customer support?
A: You can contact us via phone, email, or live chat during our business hours. Our dedicated team is ready to assist with any questions or concerns.
Q: What if I have an issue with my order after it’s delivered?
A: If there’s any problem—whether it’s shipping damage, product defect, or fitment issue—contact us immediately. We’ll work with you to find a quick solution.
8. Discounts & Promotions
Q: Do you offer any promotions or discounts?
A: We often run seasonal promotions and exclusive deals. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.
Q: Can I use multiple discounts at once?
A: Only one promotional code can be used per order, unless otherwise specified. Please review the terms of each promotion for more details.